Verify & Profile
Services & Opportunities
03Projects & Delivery
04Earnings & Growth
SERVICE PROVIDERS — PROJECTS & DELIVERY

Turn interest into
work you can deliver.

Move from opportunity to proposal, agreement, funded project and completed delivery through one structured client journey.

OPPORTUNITY
Nova Space SAS

Backend MVP

PROPOSAL
Custom Scope

Scope, Timeline, Price

AGREEMENT
Contract Active

Terms & Signatures

ESCROWSECURED
Funds Verified

Held in Process

DELIVERY
Active Workroom

Milestones & Files

“THE PROJECT SHOULD NOT BEGIN WITH A MESSAGE. IT SHOULD BEGIN WITH A CLEAR AGREEMENT.”

OPPORTUNITYPROPOSALAGREEMENTESCROWWORKDELIVERYAPPROVAL
FROM INTEREST TO SCOPE

A conversation becomes useful
when the work becomes clear.

A proposal gives both sides a structured view of what will be delivered, how long it may take and what the engagement may cost.

ILLUSTRATIVE PROPOSAL

BACKEND INTEGRATION FOR NOVA SPACE MVP

Structured Engagement View
01 SCOPE

Booking logic, API architecture, Database structure

02 DELIVERABLES

Booking API, Payment integration, Technical documentation

03 TIMELINE

4 weeks estimated execution

04 PRICING

Custom project quote with clear terms

05 MILESTONES

Architecture, Backend implementation, Transaction testing

06 ADD-ONS

Priority support, Extended documentation

SERVICE TRANSFORMATION
EXISTING SERVICEStandard Backend Package
CUSTOMIZED PROPOSALAdjusted to client context
PROPOSAL EQUATION
CLIENT NEED+OFFER+CONTEXT=PROPOSAL

THE SERVICE EXPLAINS WHAT YOU OFFER.
THE PROPOSAL EXPLAINS WHAT YOU WILL DO FOR THIS CLIENT.

ALIGN BEFORE YOU COMMIT

A good negotiation makes expectations clearer.

Clients and Providers may need to adjust price, timeline, scope or milestones before both sides are ready to proceed.

PROPOSALQUESTIONCOUNTERCLARIFICATIONAGREED COMMERCIAL SCOPE
INITIAL PROPOSAL

Provider Offer

• Price: €3,000
• Timeline: 4 weeks
• Structure: 3 milestones
• Scope: Backend + Payment Integration
CLIENT COUNTER

Client Adjustment

• Price: €2,500
• Timeline: Same deadline
• Structure: Reduced first milestone
• Scope: Payment feature moved later
AGREED SCOPEILLUSTRATIVE EXAMPLE

Final Commercial Agreement

• Final Price: €2,700
• Final Timeline: 4 weeks
Revised Milestones:
01 Architecture
02 Booking Backend
03 Payment + Testing
✔ Mutually Confirmed

NEGOTIATION SHOULD CHANGE THE AGREEMENT. NOT CREATE AN UNRECORDED PROMISE.

An agreed proposal still needs to move through the applicable booking, contract and payment process before work begins.

AFTER THE PROPOSAL IS ACCEPTED

“Let’s do it” is not the same as
“we’re ready to start.”

Booking turns an accepted proposal into practical project preparation — start date, requirements, contract and funding status.

INITIAL STATE

ACCEPTED PROPOSAL

“Commercial intent exists.”

Terms agreed in principle
TARGET STATE

READY PROJECT

“Scope agreed, Requirements ready, Contract signed, Funding secured.”

✔ Clear starting conditions established
01

WHEN DOES THE PROJECT START?

Example: June 20

Scheduled
02

WHAT DOES THE CLIENT NEED TO PROVIDE?

Access, Files, Requirements, Approver

Collected
03

HAS THE AGREEMENT BEEN SIGNED?

Status: Contract Active

Contract Active
04

HAS THE PROJECT BEEN FUNDED?

Status: Escrow Secured

Escrow Secured

ACCEPTANCE CREATES INTENT. BOOKING CREATES STARTING CONDITIONS.

TRUST BEFORE DELIVERY

Agree the work.
Secure the project. Then begin.

Mondial connects the agreed commercial scope to contract signing and project funding before the delivery workspace becomes active.

01 AGREED PROPOSAL02 CONTRACT GENERATED03 PROVIDER + CLIENT SIGNS04 CONTRACT ACTIVE05 CLIENT FUNDS PROJECT06 ESCROW FUNDED07 WORKROOM UNLOCKS
STRUCTURED ESCROW FLOW
1. Client commits the agreed funds.
2. Funds are held for the project process in escrow.
3. Provider delivers according to the agreement.
4. Approved work triggers release according to the project model.
ESCROW STATUSILLUSTRATIVE EXAMPLE
PROJECT VALUE€2,700
Client funds: €2,700SECURED
Secured for delivery process • Release upon milestone approval

SIGNED DOES NOT MEAN STARTED. FUNDED DOES NOT MEAN COMPLETED.
EACH STAGE HAS A DIFFERENT PURPOSE.

CONVERSATION WITH CONTEXT

The message should know
what stage the project is in.

Mondial Messenger connects communication to the active client journey so the next action changes as the relationship moves forward.

SAME CONVERSATION+DIFFERENT PROJECT STAGE=DIFFERENT NEXT ACTION

MESSENGER IS NOT ANOTHER INBOX. IT IS THE COMMUNICATION LAYER AROUND THE WORK.

01 NEW LEAD

Understand the need.

NEXT ACTIONPrepare Proposal
02 PROPOSAL

Clarify scope.

NEXT ACTIONSend / Revise Proposal
03 BOOKING

Confirm timing & requirements.

NEXT ACTIONSet Start Conditions
04 CONTRACT

Complete agreement.

NEXT ACTIONSign
05 ESCROW

Confirm funding.

NEXT ACTIONOpen Workroom
06 PROJECT

Deliver and collaborate.

NEXT ACTIONSubmit Milestone
07 PAYMENT EVENT

Track project release.

NEXT ACTIONReview Status
08 REVIEW

Close the project relationship.

NEXT ACTIONFeedback / Case Study
DELIVERY SHOULD FOLLOW THE AGREEMENT

Different pricing models
need different ways to work.

Once a project is active, the delivery process should reflect how the engagement was originally structured.

ACTIVE WORKROOM CONTEXT

Shared Project Artifacts

Contract Terms
Project Files
Direct Messages
Deliverable Artifacts
Milestones or Time Tracking
Escrow Payment Status

Regardless of the model, these core components remain persistently connected to the workspace.

MODEL 01

Fixed Price

Single outcome engagement

01. Work Execution
02. Submit Deliverable
03. Client Review
04. Approval & Release
MODEL 02

Hourly Tracking

Flexible specialist effort

01. Work Session
02. Track Activity
03. Weekly Timesheet
04. Client Review & Approve
MODEL 03

Milestone-Based

Sequential stage releases

M1: Architecture (Approved)
M2: Booking Backend (Active)
M3: Payment & Test (Pending)
MODEL 04

Monthly Retainer

Ongoing fractional partnership

01. Ongoing Specialist Support
02. Month-End Review
03. Continue or Adjust Scope

THE WORKROOM SHOULD ADAPT TO THE COMMERCIAL MODEL.
NOT FORCE EVERY PROJECT INTO THE SAME WORKFLOW.

DELIVERY IS A REVIEW CYCLE

Submitting the work
is not always the end.

Deliverables move through client review so work can be approved, clarified or revised according to the agreed project structure.

PATH A

DELIVERABLE APPROVED

The client verifies the submission against the agreed Statement of Work.

✔ Milestone Complete ➔ Project Progresses
PATH B

REVISION REQUESTED

Structured feedback identifying specific scope adjustments or clarification.

Clear Feedback ➔ Updated Work ➔ Resubmit
ILLUSTRATIVE EXAMPLE

MILESTONE 02 — UI / Booking Integration

Submitted: June 18 • Revision: 1 of 3
CLIENT RESPONSE: REVISION REQUESTED

Reason: Payment-state handling needs clarification based on updated requirements document.

REVISION SHOULD CONNECT BACK TO AGREED SCOPE
STEP 1Original Scope
STEP 2Client Feedback
STEP 3Revision Request
STEP 4Updated Deliverable

“GOOD REVISION IS NOT 'DO MORE.'
IT IS: 'BRING THE AGREED WORK CLOSER TO ACCEPTANCE.'”

WHEN THE PROJECT NEEDS REVIEW

Not every disagreement
should become chaos.

If a delivery dispute cannot be resolved through normal project review, Mondial provides a structured process for both sides to submit context and evidence.

DIRECT PROJECT COMMUNICATION PAUSES DURING FORMAL DISPUTE REVIEW.
01

START: DISAGREEMENT

Deliverable contested against scope.

02

DISPUTE OPENED

Formal mediation initiated on-platform.

03

EVIDENCE SUBMITTED

Contract, briefs and files recorded.

04

COUNTERPARTY RESPONDS

48H response and documentation window.

05

MONDIAL REVIEW

Neutral assessment of agreed deliverables.

06

RESOLUTION

Binding outcome executed in escrow.

DISPUTE OPEN ➔ 48H EVIDENCE WINDOW ➔ RESPONSE ➔ REVIEW
TARGET RESOLUTION: UP TO 5 BUSINESS DAYS

FULL RELEASE

Funds released to Provider upon verified scope completion.

PARTIAL RELEASE

Proportional payment for verified milestone progress.

REFUND

Full return of escrow to client for unfulfilled agreement.

SPLIT

Equitable division reflecting partial contributions.

THE GOAL IS NOT TO REMOVE DISAGREEMENT.
IT IS TO GIVE DISAGREEMENT A STRUCTURED PROCESS.

Outcomes depend on the project agreement, evidence and review context.

PROJECTS & DELIVERY

From opportunity to completed work.

A structured methodology ensuring clarity, accountability, and secure execution at every stage of the engagement.

01

PROPOSE

Turn client need into scope

02

ALIGN

Clarify price & timing

03

AGREE

Confirm contract

04

SECURE

Fund via escrow

05

DELIVER

Work through milestones

06

REVIEW

Approve or revise

07

COMPLETE

Close agreed work

TRUSTED PROJECT PROCESS EQUATION
CLEAR SCOPE+CLEAR AGREEMENT+SECURED PROJECT+STRUCTURED DELIVERYTRUSTED PROJECT PROCESS
ABOUT PROJECTS & DELIVERY

What Providers should know before work begins.

Scope is documented in detail during the PROPOSE and ALIGN phases. Both parties must digitally sign off on the final Statement of Work before the project moves to SECURE.

PROVIDER JOURNEY

01. Profile & Setup

COMPLETE

02. Sourcing & Proposals

COMPLETE

03. Projects & Delivery

CURRENT

04. Earnings & Growth

FUTURE
NEXT — EARNINGS & GROWTH

The work is complete.
Now turn delivery into momentum.

Understand payment, platform fees and payouts — then use reviews, reputation, analytics and tier progression to strengthen future opportunities.

APPROVED DELIVERYPAYMENT RELEASEEARNINGSREVIEWMONDIAL SCORETIER PROGRESS
SERVICE PROVIDER PAGE 03 — PROJECTS & DELIVERYNEXT: EARNINGS & GROWTH ➔